I recently came across an article I wrote some time ago for a client’s internal newsletter; I stand by (most of) what I said at the time…
Part 1: https://www.accesa.eu/insights/quality-engineering-quality-control-quality-assurance-part-1/
Part 2: https://www.accesa.eu/insights/quality-quality-engineering-quality-control-quality-assurance-part-2/
4D Quality: Defined, Designed, Developed and Delivered
When was the last time you discussed the Quality of your products or services with a client, customer, or end-user?